Network speed raises student ire

John Heiderscheidt

The outage affected a good portion of the Milwaukee area, including Marquette and Time Warner Telecomm. The university responded as soon as the problem was reported, Lang said

The slow capabilities and outages left students upset and delayed in their schedules.

“Sometimes I’m just messing around on the computer,” freshman Roberto Martinez said. “But I really needed to do research the day the Internet was out, and it was slow pretty much all week last week, too. I got a little backed up because of that.”

McCormick Hall, where Martinez lives, was not the only dorm to experience outages or slow speeds last week. South Hall resident freshman Michael Brand experienced frustration with the service also.

“Look, I understand it’s got to be really hard to supply Internet capabilities to 10,000 undergrad students,” Brand said. “However, I don’t think I’m getting my money’s worth out of it, because it doesn’t work right all the time, and that’s part of what I paid for. I lost a French report I had spent two and a half hours doing because of the outage last week. And if it has happened once, what is to stop it from happening again?”

Kathy Lang sees the issue being with Time Warner Telecomm, not Marquette.

“At no time during the outage was on-campus Internet connectivity interrupted,” Lang said. “We monitor our network and implement technology redundancy where possible to prevent outages. In addition, we have policies and procedures in place to respond to outages as quickly as possible.”

Not all students are dissatisfied with the Internet services provided at Marquette.

“I think we’re getting a great service,” said freshman Nora Hayes. “Sure, there is a back-up every now and then, but the service itself is terrific.”

Hayes’ roommate, freshman Rosemary Anderson, feels very confident in the capabilities of Marquette’s Internet service.

“I like it a lot,” Anderson said. “I think we are getting a remarkable service through Marquette.”

“Our Internet connection is provided by a third-party firm,” Lang said. “And therefore, if they have a problem we must wait for them to resolve the issue. We do, however, implement processes and procedures to reduce our risk of internal failures.”